The most important parts of a Cisco Webex are missing video conferencing Thanks to some recent updates from the company, the meeting may no longer pose the problem it currently is.
at his Cisco Live 2023 At the event, the company again unveiled a number of new features and upgrades designed to make hybrid working, and especially online meetings, less painful for users everywhere.
The launches included a number of new AI-powered time-saving features that Cisco says can give users much-needed time back and also help modernize hybrid work for all.
Cisco Webex AI
Cisco says its new “Catch Me Up” feature will use AI to quickly pull together all the important parts of a video meeting, including mentions, actions, and more.
Elsewhere, Webex will also provide intelligent meeting summaries, allowing quick access to key action points and items. Users can customize their summaries to focus on specific points such as: B. on the mention of specific people or projects, saving hours spent listening to a meeting recording or reading through a transcript.
Cisco’s video messaging tool Vidcast also gets AI-powered summaries, with the platform being able to create chapters on specific topics or areas as well as general highlights, allowing users to jump to the exact parts they need.
Finally, the company has also tried to make life easier contact center Employees with their new conversation summaries. The platform is able to analyze previous customer interactions or touchpoints to create an AI-generated report that highlights all the key information needed when a human agent takes over the work.
