Telecom regulator TRAI has called a meeting with telecom companies for February 17 to discuss measures and action plans to improve service quality, review of standards, benchmarks for 5G services and unsolicited commercial communications.
The session takes on meaning as an improvement in telecom Quality of service makes you happy mobile phone, mobile phone Customers annoyed by dropped calls and patchy networks. It also comes at a time when ultra-high speed is at stake 5G The services will be rolled out across the country.
So far, 200 cities in India have rolled out 5G services, the next generation of technology that promises turbo speeds (about 10 times faster than 4G) and low-latency connectivity.
Service quality issues have been in the spotlight in recent months. The telecoms division met with operators back in December to discuss increasing cases of dropped calls and issues related to quality of service, while deliberating on policy measures that can be considered to improve call quality.
In a statement on Thursday, the Telecom Regulatory Authority of India (TRAI) said that improving quality of service (QoS) “is an ongoing exercise that requires close assessment and monitoring, especially with rapid network expansion and the introduction of the latest technologies such as 5G.” Accordingly, TRAI has called a meeting with telecom providers for February 17, 2023 “to discuss measures and action plans to improve QoS, review of QoS standards, QoS of 5G services and unsolicited commercial communications”.
India, the second largest in the world smart phone Market, had over 114 million mobile subscribers in November 2022. trust jio, Bharti Airteland Vodafone idea are the key players.
TRAI monitors the performance of various connectivity services provided by telecom operators by producing a quarterly Performance Monitoring Report (PMR). The PMRs are published on the TRAI website and the regulator also conducts audits and assessments to measure the service providers’ performance in relation to the prescribed QoS benchmark.
“Through meetings, consultation papers and open house discussions, regular interactions take place with concerned stakeholders to review the status of QoS and actions to further improve the consumer experience,” the TRAI statement reads.
On December 28th, the Telecommunications Department had held discussions with telecommunications companies to identify policy and operational measures that can help improve the quality of telecommunications services in the country.
This meeting was chaired by Telecom Minister K Rajaraman and attended by telecom service providers including Bharti Airtel, Reliance Jio and Vodafone Idea.
The problem of interference from illegal boosters and right-of-way (RoW) challenges had come up for discussion at the time, and the operators had submitted a detailed presentation to the government on the current level of service quality compared to set benchmarks.
After those negotiations, industry sources said the DoT reported consumer complaints about service quality at the meeting, adding that the companies claimed that service quality standards were being met. The industry also mentioned sites facing specific problems due to signal interference or other factors.
In September this year, Communications Minister Ashwini Vaishnaw indicated that the parameters for the quality of telecommunications services could be made more and more stringent, possibly by three to four times.
The minister had warned industry, including telecoms operators and infrastructure providers, to “go full steam ahead” to improve the quality of services in the country after a series of reforms were announced and more proposed.
“You can’t clap with just one hand, both hands are needed. We cannot continue to do what you ask. You must also do as we ask,” Vaishnaw had said at the time.
“I will ask the (telecom) department to send a new consultation paper to TRAI to significantly increase the quality of service parameters, which is almost three or four times what it is today, so it should now, whatever the quality of service is that we see improving significantly,” Vaishnaw said at the industry event on March 14.
