In April a New York fried-chicken shop went viral. It was not the food at Sansan Chicken East Village that captured the world’s imagination, but the service. Diners found an assistant from the Philippines running the till via video link.
The service is provided by Happy Cashier, which connects American firms with Filipino workers. Chi Zhang set up the business after his restaurant failed during the covid-19 pandemic. He says that overseas workers also answer phone calls and monitor security-camera footage—doing so at a fraction of the cost of locals.
