The Ministry of Telecommunications has asked sector regulator TRAI to tighten service quality standards to curb dropped calls and improve call quality, an official source said on Tuesday.
The move comes after Department of Telecommunications (DoT) feedback collected from the public through an IVRS call on call dropouts, call quality, etc.
“Service quality is very important to customer satisfaction and protection of their interests,” DoT has demanded TRAI to improve the current quality of service (QoS) through more stringent parameters,” said an official.
The source said the DoT also observed some key performance indicators while extensively examining global best practices for QoS.
“The same was shared with Trai today,” the source added.
The Telecom Regulatory Authority of India (TRAI) has called a meeting with telecommunications on February 17 to discuss measures and action plan to improve service quality, review of norms, benchmarks for 5G Services and Unsolicited Commercial Communications.
The move aims to improve the quality of telecom services and check for dropped calls. It also comes at a time when ultra-fast 5G services are rolling out across the country.
So far, 5G services have been rolled out in over 300 cities in India. Next-generation technology that promises turbocharged speeds (about 10 times faster than 4G) and low-latency connectivity.
Service quality issues have been in the spotlight in recent months. The telecoms division met with carriers back in December to discuss increasing cases of dropped calls and issues related to quality of service, while deliberating on policy actions that can be considered to improve call quality.
The rollout of 5G services was supposed to improve call quality, but instead people have complained about a drop in service quality.
According to an online survey by LocalCircles released in mid-January, 42 percent of 5G subscribers surveyed report no improvement, while 19 percent report degrading call connectivity and call-dropping issues after switching to 5G services.
Half of the respondents in the survey said they experience call connection and dropped issues on more than 25 percent of their calls, and 28 percent of them say they experience problems on more than 50 percent of their calls.
telecom operator trust jio And Bharti Airtel have rolled out 5G services across the country.
State run BSNL and in debt Vodafone idea have yet to roll out 5G services.
