The guide compares specialty solutions to add-on chatbots from live chat, contact center, and CRM providers
LONDON, UK – Creative Virtual, a global leader in conversational AI for customer and employee engagement, recently released a new buyer’s guide written to support chatbot purchasing decisions in 2023. The in-depth guide includes a quick comparison chart that makes evaluating the skills of conversational AI solutions easier.
“Conversational AI and chatbots are at the forefront when it comes to digital customer service and employee enablement strategies,” he says Chris Ezekiel, Founder and CEO by CreativeVirtual. “Unfortunately, the market is now saturated with underperforming “add-on bots” offered by many CRM, live chat, and contact center providers trying to jump on the conversational AI bandwagon. We put together this expert guide to remove market confusion for buyers to make informed purchasing decisions in 2023.”
A conversational AI specialist differs from an add-on bot provider because its core product is its own Conversational AI Platform, and they have an established history of providing highly successful virtual agent and chatbot solutions. These specialists advance the technology with dedicated development teams and innovative deployments. They focus on creating effective self-service experiences through tightly integrated, personalized conversations.
This guide provides realistic insights into the current chatbot market and highlights the key areas to evaluate before making a purchasing decision. It covers differences in artificial intelligence implementation, the types of Self-Service Experiences that can be delivered and typical price structures. There is also guidance for organizations looking for a solution that fits with Composable CX and a broader composable business approach.
the Chatbot Buyer’s Guide: Benefits of Working with a Conversational AI Specialistincluding the bonus quick comparison table now available for download here.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a leading conversational AI provider, recognized in the industry for nearly two decades of experience and unmatched expertise. Our innovative V-Person™ virtual agent, chatbot and live chat solutions bring together humans and artificial intelligence to provide seamless, personalised, scalable and secure digital support for customers, employees and contact center agents. Leading global organizations rely on our award-winning technology and expert advice to improve their support experience, reduce costs, increase revenue and build brand loyalty. Our global team and extensive partner network support installations around the world in 40 languages, offering both localized collaboration and international insights. To learn more, visit www.creativevirtual.com.
